Support

Crewfather is the business hub for field-service crews: scheduling, jobs, customers, estimates, and invoicing in one place, in any browser. This page is how you reach us and where to find everything else.

Is it down, or is it me?

We run a public status page at status.crewfather.com. It is the fastest answer when something will not load: check it before you write to us, and check it if a reply is taking longer than you expected, because an incident is usually why.

Get in touch

Send us a message and a person will read it. We are a small team in the United States, so we answer during US business hours rather than around the clock.

It helps us if you include the name of your company as it appears in Crewfather, what you were trying to do, and what happened instead. A screenshot is worth several paragraphs.

The chat bubble on this site reaches the same inbox, if that is easier.

Guides and how-to

Step-by-step guides live in the help center at docs.crewfather.com, covering scheduling, jobs and contacts, estimates and invoices, payments, the mobile app, and settings. It has a search box at the top of every page, which is usually quicker than waiting on us.

For the QuickBooks Online integration, start with the QuickBooks guides: connecting your books, what syncs and which way, and what to do when a sync stops.

Your account

Sign in at app.crewfather.com.
Forgotten password: use the "Forgot password" link on the sign-in page at app.crewfather.com. Password resets are done in a browser.
Plans, invoices, payment method, and cancellation all live on the billing page under Settings in your Crewfather account.
Adding or removing people, and changing what each of them can see, is under Settings too. Owners and admins can do this themselves.

Getting started

Every new organization starts with a 14-day free trial and does not need a payment method to begin. The fastest way in is to add a customer, create a job for them, and send an estimate; that path touches most of what you will use day to day.

If you are moving off Jobber, Housecall Pro, or a spreadsheet, your customer list comes with you. Export it from your current system (CSV works fine), get in touch using the form at the top of this page during your trial, and we will reply so you can send the file. We import it for you, free, with a row-by-row report of what landed. Past job history stays in your old system for now. We would rather tell you that plainly than promise a migration that drops the details.

Deleting your data

You can delete individual records wherever you see them. Deleting a record takes it out of view and keeps it, so a mistake can be undone. To have something removed for good, send us a message and say what you want deleted.

To delete your whole account, sign in at app.crewfather.com and use Delete account under Settings. You are asked to confirm, and then asked separately whether to delete the workspace and everything in it, so closing your own account does not remove your company's records by accident.

If you would rather we did it, or you cannot sign in, get in touch using the form at the top of this page from the address on the account and say what you want removed. Pick Deleting my data.

Our Privacy Policy explains what we keep and why.

Security and privacy

If you believe you have found a security problem, get in touch usingthe form at the top of this page rather than posting the details publicly. Pick Security. We will come back to you.